WHAT ARE VIRTUAL VISITS?

Virtual Visits, sometimes known as TeleHealth Visits – are medical appointments in which a provider interacts with a patient through live audio and video, and documents on the patient’s chart like a regular office visit. This is ideal for patients to see a healthcare provider during the COVID-19 self-isolation and quarantining.

As with an in-person appointment, you will be able to see and interact with your healthcare provider to discuss your symptoms, develop a treatment plan, and address next steps.

WHAT TECHNOLOGY WILL I NEED FOR A VIRTUAL VISIT?

All you need is a laptop with a camera, a desktop computer with a webcam, a tablet or a smartphone as well as Internet access.  You will connect with Metrolina Nephrology through one of these 2 ways: FaceTime or Google Meet.

WILL MY APPOINTMENT BE CONFIDENTIAL?

Your appointment will be completely private and confidential, exactly like it would be if it were in person.

DO VIRTUAL VISITS COST EXTRA?

Virtual Visits cost the same as in-person appointments.

DOES MY INSURANCE COVER VIRTUAL VISITS?

During the COVID19 crisis, most insurers are covering virtual visits.  Please contact your insurance directly to find out if virtual or tele-health visits are covered.

WHAT DO I NEED TO DO TO BEFORE MY VIRTUAL VISIT AT MNA?

  • For iPhone or iPad Users
    • We will utilize the FaceTime functionality to call you. When scheduling the visit with our staff just let them know your iPhone phone number or if using an iPad, your Apple ID.  We will need these in order to FaceTime you at your appointment time.

 

HOW DO I JOIN A VIRTUAL VISIT?

  • For iPhone or iPad Users
    We will utilize the FaceTime functionality to call you a few minutes prior to your scheduled appointment time.
  • For Android Phones, Tablets, Laptops and Desktop Computers with Cameras

You will go into your email and click on the link in the email from MNA.  Make sure to do the following:

    • Allow access to the camera
    • Allow access to the microphone
    • Press the green Join Meeting button