Career Opportunities

Metrolina Nephrology Associates is the region’s most recognized and experienced private practice nephrology group. The practice has been on the forefront of the treatment and management of kidney disease for more than 50 years and is known as an organization of kidney care thought leaders. We are 40 Nephrologists and 40 Advanced Practice Providers delivering care over a 10-county area in the Charlotte metro area. We are committed to providing high value care to our 35,000 patients. Our extensive network of providers, locations, organization and commitment allows our practice to deliver care in an atmosphere that is personal, patient centered, and compassionate.

Transplant Program Description

The Atrium Health Transplant Center, part of the Carolinas Medical Center, stands as one of North Carolina’s most active transplant centers. The Metrolina Nephrology transplant nephrology team, working hand in hand with the Atrium team has been there from the beginning, actively leading the kidney-pancreas program since the first kidney transplant in 1970. It is among only six centers in the United States that operate a hospital-based organ procurement program, leading to reduced average waiting times for organ recipients. With Metrolina’s team of five transplant nephrologists, provides ongoing care to nearly 2,000 kidney transplant patients and serves patients from all over the region. In 2023, our nephrologists evaluated organ offers and served as the primary physician to patients, accomplishing more than 160 kidney transplants and participated in numerous other multi-organ transplant procedures.

Who You Are

You are a fellowship trained Transplant Nephrologist who is excited to be part of a growing large, stable, private nephrology practice and well-respected transplant program. You desire to work with highly-qualified colleagues in a collegial environment where individual contributions are recognized and rewarded. You are excited at the idea of joining a practice where opportunities for teaching and research exist and compensation for your efforts are above the national average. You are sold on kidney care and feel a genuine calling to help our patients. You have high emotional intelligence understanding that the solutions to caring for patients are most often derived from relationship building with patients, families and the healthcare team as a whole.

Role Description

This is a full-time role as a Transplant Nephrologist at Metrolina Nephrology Associates located in Charlotte, NC. As a Transplant Nephrologist, you will be responsible for providing specialized medical care to patients with kidney disease who are in need of a kidney transplant. Your day-to-day tasks will include evaluating patients, evaluating organ offers, coordinating with transplant surgeons and other healthcare professionals, managing post-transplant care, and ensuring the best outcomes for patients.

Requirements

Qualifications

Medical degree and completion of residency in Internal Medicine or Nephrology
Fellowship training in Transplant Nephrology
Board certification or eligibility in Nephrology and Transplant Nephrology
Experience in managing kidney transplant patients, including pre- and post-transplant care
Strong knowledge of current evidence-based practices in Transplant Nephrology
Excellent communication and interpersonal skills
Ability to work effectively in a team-based healthcare environment
Dedication to providing compassionate and patient-centered care
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time

Additional qualifications and skills that would be beneficial for this role include research experience in Transplant Nephrology, involvement in professional organizations, and a commitment to ongoing education and professional development.

Interventional Nephrologist

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Who We Are

Who You Are

You are a fellowship trained Nephrologist who is excited to be part of a growing large, stable, private nephrology practice. You desire to work with highly-qualified colleagues in a collegial environment where individual contributions are recognized and rewarded. You are excited at the idea of joining a practice where opportunities for teaching and research exist and compensation for your efforts are above the national average. You are sold out on kidney care and feel a genuine calling to help our patients. You have high emotional intelligence understanding that the solutions to caring for patients are most often derived from relationship building with patients, families and the healthcare team as a whole.

Role Description

This is a full-time role as a Nephrologist at Metrolina Nephrology Associates located in Charlotte, NC. As a Nephrologist, you will be responsible for providing specialized medical care to patients with kidney disease. Your day-to-day tasks will include providing treatment of end stage renal disease (ESRD), manage continuous renal replacement therapy (CRRT) and chronic kidney disease (CKD), including clinic visits and prescribe and manage plasmapheresis and leukapheresis. You will also be responsible for performing dialysis access procedures in our Ambulatory Surgery Centers (ASC), including: fistuolgrams, angioplasties, thrombectomies, tunneled catheter procedures, and peritoneal dialysis catheter procedures. Responsible for shared evening and weekend call for nephrology problems. Travel to locations within commuting distance when on call, to cover rounds, or as needed for vacation and holiday coverage.

Qualifications

Medical degree and completion of residency in Internal Medicine or Nephrology
Fellowship training in Nephrology ASDIN certified for dialysis access procedures
Experience in renal failure, chronic kidney disease, ESRD, hypertension, in-center hemodialysis, home dialysis including hemodialysis, and peritoneal dialysis, CVVHD, CVVHDF, plasmapheresis and leukapheresis
Experience in dialysis access procedures (tunneled catheter placement and exchanges, angiogram, angioplasty, endovascular stent placement, fistuolgrams, thrombolysis/thrombectomy, accessory vein ablation, peritoneal dialysis catheter placement.)
Excellent communication and interpersonal skills
Ability to work effectively in a team-based healthcare environment
Dedication to providing compassionate and patient-centered care
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Additional qualifications and skills that would be beneficial for this role are involvement in professional organizations, and a commitment to ongoing education and professional

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Tuition reimbursement
Vision insurance

Work Location: In person

Patient Care Coordinator - Freedom Drive

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Who We Are

Metrolina Nephrology Associates is the region’s most recognized and experienced nephrology group. The practice has been on the forefront of the treatment and management of kidney disease for more than 40 years. Our extensive network of providers and offices allow our practice to deliver care in an atmosphere that is personal, patient centered, and compassionate.

It is our mission to provide the most comprehensive nephrology services available with a personal commitment to enhance our patients’ quality of life through professional activity and dedication.

To attract the best and the brightest, Metrolina has competitive wages and benefits and a generous paid time off package beginning in your first year of employment: 4 weeks (accrued) paid time off PLUS 7 additional paid holidays! We offer a generous 401k plan with up to 4% employer match with two entry dates in Jan/July after 90 days of employment. We also offer two medical plan options (HDHP w/HSA & POS), employer paid dental, vision, life, std, ltd, accident, critical illness and pet insurance among other benefit options. Voted by employees as a Best Places to Work in Healthcare by Modern Healthcare 3 years running.

Critical Relationships

Providers, Director of Value Base Care Operations, Clinical Staff, Patient Services Staff, Patient Navigators, ESRD Transition Coordinator, VBC Clinical Dialysis Organizations, Hospitals and Referral Sources

Overall Job Purpose

Provides CKD nephrology patients direct access using Phamily software Platform. Works both directly and indirectly with nephrologists, Advanced Practitioners, clinical staff, Patient Navigator, Care Coordinators and ESRD Transition Coordinators in promoting an optimal patient experience beginning at time of intake.

A non-exempt position responsible for working directly with patients and their families to engage patients to help identify unmet needs, gather summary information for treatment interventions, and enhance ongoing communication between the patient and their care team. Works directly with patients and their families to coordinate timely healthcare services following hospitalizations.

Intake Process

Proactive weekly contact with patients to review current medications, understanding of provider guidelines and compliance to care as outlined by provider. Identifies any new medications taking since last visit, hospitalizations and any new diagnosis identified from other care providers.
Triage and assessment of patient’s health status
Coordination of care between patient and provider
Active review of patient’s charts to assess health needs and gaps.
Assesses patient’s knowledge of late-stage CKD and treatments, help to educate, and inform patients so that they can make informed decisions regards to the steps to manage health issues during transitions to ESRD
Communicates upcoming appointments for Nephrology visits, access placement with patients and identifies any barriers to compliance with those appointments
Communicates any changes in patient’s overall health to appropriate care team, routing patient escalations accurately

Administrative

Answers incoming calls in a timely manner
Sends and answers weekly check-ins with CCM patients
Update Phamily system to support time spent with patient
Update patient’s status in EMR
Demonstrates proficiency in the use of hospital EHR systems
Demonstrates proficiency in the use of Acumen Epic EMR
Updates demographic/insurance/contact information in Epic EMR
Demonstrate proficiency in use of Excel, Word and Teams
Schedules appointments using appropriate appointment type

Patient Experience

Greets and guides patients through the intake process
Advocates for the patient
Able to engage patients in their ongoing health care needs
Explains significance of compliance with office appointments, hospitals follow-ups and referral
Assists with clarification of discharge referral appointments and procedures
Assists with medication clarification
Answers patient/family inquiries

Requirements

Education: High School Diploma or general equivalency diploma (GED). Completion of a medical assistant training program through an accredited school or graduate of an accredited nursing program.
Experience: Minimum of three years’ experience working in a medical facility as a medical assistant/nurse.
Certification: CMA/RMA – Medical assistant certification has been maintained. Nurse – must hold a current and valid North Carolina license. Current CPR certificate.
Technical Skills: Epic experience a plus. Knowledge of clinical processes, healthcare systems, structure and functions; and community resources. Familiarity with clinic policies and procedures. Knowledge of information that must be conveyed to patients and families. Knowledge of legal and ethical considerations related to patient information.
Management Skills: None required
Personal Qualities: Professional presentation. Excels at working independently. Possesses confidence and skill in influencing and engaging patients to participate in their ongoing health care needs. Proficient at multi-tasking. Customer service focused and responsive to customer’s needs, energetic, respects confidentiality, proactive and pays attention to detail.
Technology Skills: Proficient in Word, Excel, EMR’s, Outlook. Competent in Learning Management Systems.
Communication Skills: Excellent communication skills, able to communicate effectively at all levels of the organization; able to effectively resolve conflict situations, able to work collaboratively with physicians, directors, managers and staff. Able to promote free-flowing 2-way communication with patients and their support systems.
Equipment Operated: Standard office equipment including computers, fax machines, copiers, printers, telephones, etc. Standard medical exam/office equipment including computer hardware and software such as Allscripts, Touch works and timekeeping. Basic medical equipment knowledge.
Attendance: Regular, reliable, and punctual attendance is an essential function of this position. The ability to consistently adhere to scheduled work hours and fulfill job responsibilities in a timely manner is critical to the success of the role and the overall operations of the team.

Tier 1 Service Desk - Freedom Drive

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Who We Are

It is our mission to provide the most comprehensive nephrology services available with a personal commitment to enhance our patients’ quality of life through professional activity and dedication.

This position is located at our Freedom Drive office.

A non-exempt, position with a purpose of assisting in the support of the IT infrastructure. This could include ticket triage, equipment ordering, deployment and destruction, assisting the Director of IS with some daily administrative duties, assisting providers and creation of new users and providers.

Service Desk

Managed Services Provider (MSP) Tickets

Monitors associated tickets to ensure they are addressed in a meaningful and timely manner.’
Requests updates related to pending tickets and pushes for resolution when solutions are not proposed/implemented in a timely manner.
Escalates to IT Manager or Director of Business Operations if resolution is deemed unsatisfactory.

User Calls/Tickets/Emails

Assists users that call/email with support needs
Travels to different Metrolina Nephrology Associates Offices to troubleshoot and resolve onsite technology related issues.
Assists both MNA and CEMM staff with technology related needs and questions

Inventory

Processes all IT equipment order requests through SmartSheet
Maintains inventory items at an acceptable par level that is based on end-user utilization
Setup of hardware for training and onboarding purposes
Setup of workstations as needed or requested
Ensures all offices are equipped with the basic equipment they need to be successful, things like:
Keyboards
Mice
iPads
Monitor stands
Stock rooms and IT closets that house equipment are organized and do not contain equipment that could be considered not useful to the practic
Coordinates HIPAA compliant destruction of any items with hard drives; coordinates with the Accounting Department to notify them when all types of equipment is destroyed

Requirements:

Education: High School and some secondary education or experience with EHR, PMS and Microsoft systems in a medical office setting is preferred.

Experience: 1+ years of previous experience with help desk support or similar position.

Technical Skills: Able to follow simple problem-solving steps for software, hardware, and applications.

Hours: Due to the support nature of this position, before and after hours will be required on an as needed basis that can include before 7:00am, after 5:00pm and occasional holidays and weekends.

Attendance: Regular, reliable, and punctual attendance is an essential function of this position. The ability to consistently adhere to scheduled work hours and fulfill job responsibilities in a timely manner is critical to the success of the role and the overall operations of the team.

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Tuition reimbursement
Vision insurance

Work Location: In person

Transplant Nurse - Freedom Drive

APPLY HERE

Who We Are

It is our mission to provide the most comprehensive nephrology services available with a personal commitment to enhance our patients’ quality of life through professional activity and dedication.

This position is located at our Freedom Drive office.

Clinical care delivery to a transplant patient population of up to 1,600 patients with the potential of expansion following best practice post-transplant care guidelines. Work directly with 5 transplant nephrologists and 4 transplant advanced practitioners. This includes the following duties, but not limited to:

Completes lab order entry and lab reconciliation
Prepare for daily clinics
Demonstrates Basic Assessment Skills
Manage and prioritize incoming and outgoing phone calls
Able to administer Intradermal, IM, IV, and subcutaneous Injections
Perform precise venous and capillary phlebotomy
Manage prescription refills according to practice policy
Schedule outside procedures
Arrange Hospital Admissions
Processes tasks w/ MD orders and patient care instructions

Requirements

· Minimum of 2 years of professional nursing experience; Med-Surg or ER experience preferred

· Knowledge of nursing processes; health care systems, structure, and community resources.

· Familiarity with state law on nursing care, nursing guidelines, and clinic policies and procedures.

· Proficient in Word, Excel, EMR’s, Outlook. Competent in Learning Management Systems

· Must hold a current and valid North Carolina LPN/RN License.

· Current CPR certificate.

· Possesses confidence and skills to deal directly with and influence the staff.

· Customer service focused and responsive to customer’s needs, energetic, respects confidentiality, proactive and able to work independently.

Benefits:

401(k)
401(k) matching
Dental insurance
Disability insurance
Employee assistance program
Flexible spending account
Free parking
Health insurance
Health savings account
Life insurance
Mileage reimbursement
Paid time off
Tuition reimbursement
Vision insurance
Wellness program

Work Location: In person

HIM Technician - Freedom Drive

APPLY HERE

Who We Are

Metrolina Nephrology Associates is the region’s most recognized and experienced nephrology group. The practice has been on the forefront of the treatment and management of kidney disease for more than 40 years. Composed of 41 Nephrologists and 44 Nephrology Advanced Practice Providers, our practice serves patients from eight convenient locations. Our extensive network of providers and offices allow our practice to deliver care in an atmosphere that is personal, patient centered, and compassionate.

It is our mission to provide the most comprehensive nephrology services available with a personal commitment to enhance our patients’ quality of life through professional activity and dedication.

By providing service excellence through highly specialized physicians and staff, we commit to serving the individual needs and circumstances of patients.

A non-exempt position responsible for creating and maintaining organized and accurate electronic chart information that is made available when and where it is needed for patient care and continuity in a manner that is consistent with medical, ethical, legal and regulatory requirements. In addition, an important part of this position is to gather and distribute for signature, outside imaging reports and outside physician notes.

Daily Health Information Management Duties

· Process incoming faxes (virtual or paper) and scan, file and task records to patient charts and providers.

· Obtain missing or incomplete patient information before forwarding or filing.

· Check to ensure all Release of Information (ROI) forms are signed as appropriate and legally binding per HIPAA guidelines.

· File records from scanned location batches.

· Work fax folders in EHR for each location daily, as assigned. This includes indexing into a patient’s chart or into the appropriate file cabinets.

· Submits, via task to providers and others as instructed when indexing Outside MD Notes, Imaging Reports and Outside Labs for their review and signature.

· Performs document deficiency analysis with EHR report to ensure documentation is completed on arrived patient appointments; contact provider if no documentation completed.

· Reconciles daily hospital follow-up schedule to ensure consult notes and discharge summaries are available in MNA EHR

· Assists with daily departmental phone calls and may be assigned certain days to manage the calls

· Provide documents requested for specialist and transplant referrals, MNA office requests, dialysis units and patient requests as needed. Always follows HIPAA and MNA patient consent and confidentiality protocols.

· Sends documents to dialysis units as instructed, requested or as outlined in defined workflows

· Monitors and works failed faxes to correct incorrect fax information and identify transmissions errors and issues

· Weekly Mail (Interoffice and Postal) and Medical Records Mailbox (near Business Office)

· Performs the deceased patient workflow

· Compiles and uploads records for Risk Adjustment requests

· Chart merges for duplicate charts

· Chart analysis to ensure all documentation is completed in charts for arrived patients

· Acumen daily InBasket Messages

Tasklist and Worklist Management

· Tasks are reviewed daily for requests for records and other items, including overdue orders. Tasks are addressed in a timely fashion to ensure continuity of patient care. Tasks are annotated each “touch”.

· Overdue imaging orders are prioritized as the most important overdue orders worklist and worked daily. Appropriate teams are tasked when working these orders. These items are “worked” to obtain the reports and interpretation of MNA requested imaging studies.

· Overdue Referral Orders Awaiting Records are prioritized as the second most important overdue orders worklist. Appropriate teams are tasked when working these orders.

These items are “worked” to obtain the office notes, labs, etc. for MNA requested specialist consults.

Requirements:

Experience: Minimum one-year experience working in a healthcare practice preferred. Possess basic knowledge of HIPAA and Release of Information rules and regulations.

Technology Skills: Must possess skill in navigating systems used in the physician practice such as Practice Management Systems and Electronic Health Records (EHR), as well as different hospital EHRs. Proficient in Outlook. Competent in Learning Management Systems.

Attendance: Regular, reliable, and punctual attendance is an essential function of this position. The ability to consistently adhere to scheduled work hours and fulfill job responsibilities in a timely manner is critical to the success of the role and the overall operations of the team.

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance

Work Location: In person

Patient Care Coordinator - Freedom Drive

APPLY HERE

Who We Are

Metrolina Nephrology Associates is the region’s most recognized and experienced nephrology group. The practice has been on the forefront of the treatment and management of kidney disease for more than 40 years. Composed of 41 Nephrologists and 43 Nephrology Advanced Practice Providers, our practice serves patients from seven convenient locations. Our extensive network of physicians and offices allow our practice to deliver care in an atmosphere that is personal, caring and compassionate.

Intake Process

Proactive weekly contact with patients to review current medications, understanding of provider guidelines and compliance to care as outlined by provider. Identifies any new medications taking since last visit, hospitalizations and any new diagnosis identified from other care providers.
Triage and assessment of patient’s health status
Coordination of care between patient and provider
Active review of patient’s charts to assess health needs and gaps.
Assesses patient’s knowledge of late-stage CKD and treatments, help to educate, and inform patients so that they can make informed decisions regards to the steps to manage health issues during transitions to ESRD
Communicates upcoming appointments for Nephrology visits, access placement with patients and identifies any barriers to compliance with those appointments
Communicates any changes in patient’s overall health to appropriate care team, routing patient escalations accurately

Administrative

Answers incoming calls in a timely manner
Sends and answers weekly check-ins with CCM patients
Update Phamily system to support time spent with patient
Update patient’s status in EMR
Demonstrates proficiency in the use of hospital EHR systems
Demonstrates proficiency in the use of Epic EMR
Updates demographic/insurance/contact information in Epic EMR
Demonstrate proficiency in use of Excel, Word and Teams
Schedules appointments using appropriate appointment type

Patient Experience

Greets and guides patients through the intake process
Advocates for the patient
Able to engage patients in their ongoing health care needs
Explains significance of compliance with office appointments, hospitals follow-ups and referral
Assists with clarification of discharge referral appointments and procedures
Assists with medication clarification
Answers patient/family inquiries

Requirements:

Education: Completion of a medical assistant training program through an accredited school or graduate of an accredited nursing program is preferred.
Experience: Minimum of three years’ experience working in a medical facility as a medical assistant or nurse.
Technical skills: Knowledge of clinical processes, healthcare systems, structure and functions; and community resources. Familiarity with clinic policies and procedures. Knowledge of information that must be conveyed to patients and families. Knowledge of legal and ethical considerations related to patient information.
Technology skills: Proficient in Word, Excel, EMR’s, Outlook. Competent in Learning Management Systems.
CMA/RMA: Medical assistant certification is preferred.
Nurse: Must hold a current and valid North Carolina license

Nurse - Concord

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Who We Are

It is our mission to provide the most comprehensive nephrology services available with a personal commitment to enhance our patients’ quality of life through professional activity and dedication.

Job Overview

Daily clinics are prepared for in advance.
Reviews lab reports daily
Manages and prioritizes incoming and outgoing phone calls
Administers Intradermal, IM, IV, and subcutaneous Injections
Demonstrates Basic Assessment Skills through completion of nurse visits
Performs clinical tasks according to practice policy
Suture/staple removal
Wound care involving sterile technique
EKG’s
Utilizes patient assistance options
Performs precise venous and capillary phlebotomy
Works prescription refills according to practice policy
Communicates with ESRD Coordinator for dialysis seating
Ensures follow through of established strategies to improve the patient experience
Resolves patient complaints; reports unresolved complaints to the Site Manager promptly
Delivers high quality customer service
Utilizes workflows that maximize visit compliance
Utilizes established workflows which maximize overall office efficiency
Schedules appointments
Updates EMR
Processes tasks
Demonstrates an understanding of Immunization, Lab Order, Charge and Problem entry as well as their associated workflows
Reviews encounter forms for orders
Completes forms
Schedules outside procedures
Schedules hospital follow up appointments according to policy
Arranges Hospital Admissions
Obtains prior authorizations
Follows operating instructions and notifies appropriate personnel of any malfunctions.
Completes required CEU’s
Completes OSHA required logs as assigned
Completes annual OSHA and HIPAA training
Assists with administration of PPD, Hepatitis B and flu to employees
Completes staff competencies

Qualifications

Graduate of an accredited nursing program
Minimum of two years of professional nursing experience. Clinic experience preferred.
Must hold a current and valid NC RN/LPN license. Current CPR certificate.
Knowledge of nursing processes, health care systems, structure, functions and community resources.
Familiarity with state law on nursing care, nursing guidelines and clinic policies and procedures.
Proficient in Word, Excel, EMR’s and Outlook. Competent in Learning Management Systems.

Job Type: Full-time

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Tuition reimbursement
Vision insurance

Work Location: In person

Job Type: Full-time

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Tuition reimbursement
Vision insurance

Application Question(s):

What are your salary expectations?

Work Location: In person