Career Opportunities
APPLY HERE
Who We Are
Metrolina Nephrology Associates is the region’s most recognized and experienced private practice nephrology group. The practice has been on the forefront of the treatment and management of kidney disease for more than 50 years and is known as an organization of kidney care thought leaders. We are 40 Nephrologists and 40 Advanced Practice Providers delivering care over a 10-county area in the Charlotte metro area. We are committed to providing high value care to our 35,000 patients. Our extensive network of providers, locations, organization and commitment allows our practice to deliver care in an atmosphere that is personal, patient centered, and compassionate.
Who You Are
You are a fellowship trained Nephrologist who is excited to be part of a growing large, stable, private nephrology practice. You desire to work with highly-qualified colleagues in a collegial environment where individual contributions are recognized and rewarded. You are excited at the idea of joining a practice where opportunities for teaching and research exist and compensation for your efforts are above the national average. You are sold out on kidney care and feel a genuine calling to help our patients. You have high emotional intelligence understanding that the solutions to caring for patients are most often derived from relationship building with patients, families and the healthcare team as a whole.
Role Description
This is a full-time role as a Nephrologist at Metrolina Nephrology Associates located in Charlotte, NC. As a Nephrologist, you will be responsible for providing specialized medical care to patients with kidney disease. Your day-to-day tasks will include providing treatment of end stage renal disease (ESRD), manage continuous renal replacement therapy (CRRT) and chronic kidney disease (CKD), including clinic visits and prescribe and manage plasmapheresis and leukapheresis. You will also be responsible for performing dialysis access procedures in our Ambulatory Surgery Centers (ASC), including: fistuolgrams, angioplasties, thrombectomies, tunneled catheter procedures, and peritoneal dialysis catheter procedures. Responsible for shared evening and weekend call for nephrology problems. Travel to locations within commuting distance when on call, to cover rounds, or as needed for vacation and holiday coverage.
Qualifications
- Medical degree and completion of residency in Internal Medicine or Nephrology
- Fellowship training in Nephrology ASDIN certified for dialysis access procedures
- Experience in renal failure, chronic kidney disease, ESRD, hypertension, in-center hemodialysis, home dialysis including hemodialysis, and peritoneal dialysis, CVVHD, CVVHDF, plasmapheresis and leukapheresis
- Experience in dialysis access procedures (tunneled catheter placement and exchanges, angiogram, angioplasty, endovascular stent placement, fistuolgrams, thrombolysis/thrombectomy, accessory vein ablation, peritoneal dialysis catheter placement.)
- Excellent communication and interpersonal skills
- Ability to work effectively in a team-based healthcare environment
- Dedication to providing compassionate and patient-centered care
- Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
- Additional qualifications and skills that would be beneficial for this role are involvement in professional organizations, and a commitment to ongoing education and professional
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Work Location: In person
APPLY HERE
Full job description
Job description:
Metrolina Nephrology Associates is the region’s most recognized and experienced nephrology group. The practice has been on the forefront of the treatment and management of kidney disease for more than 40 years. Composed of 41 Nephrologists and 44 Nephrology Advanced Practice Providers, our practice serves patients from eight convenient locations.
It is our mission to provide the most comprehensive nephrology services available with a personal commitment to enhance our patients’ quality of life through professional activity and dedication.
Job Overview
- Daily clinics are prepared for in advance.
- Reviews lab reports daily
- Manages and prioritizes incoming and outgoing phone calls
- Administers Intradermal, IM, IV, and subcutaneous Injections
- Demonstrates Basic Assessment Skills through completion of nurse visits
- Performs clinical tasks according to practice policy
- Suture/staple removal
- Wound care involving sterile technique
- EKG’s
- Utilizes patient assistance options
- Performs precise venous and capillary phlebotomy
- Works prescription refills according to practice policy
- Communicates with ESRD Coordinator for dialysis seating
- Ensures follow through of established strategies to improve the patient experience
- Resolves patient complaints; reports unresolved complaints to the Site Manager promptly
- Delivers high quality customer service
- Utilizes workflows that maximize visit compliance
- Utilizes established workflows which maximize overall office efficiency
- Schedules appointments
- Updates EMR
- Processes tasks
- Demonstrates an understanding of Immunization, Lab Order, Charge and Problem entry as well as their associated workflows
- Reviews encounter forms for orders
- Completes forms
- Schedules outside procedures
- Schedules hospital follow up appointments according to policy
- Arranges Hospital Admissions
- Obtains prior authorizations
- Follows operating instructions and notifies appropriate personnel of any malfunctions.
- Completes required CEU’s
- Completes OSHA required logs as assigned
- Completes annual OSHA and HIPAA training
- Assists with administration of PPD, Hepatitis B and flu to employees
- Completes staff competencies
Qualifications
- Graduate of an accredited nursing program
- Minimum of two years of professional nursing experience. Clinic experience preferred.
- Must hold a current and valid NC RN/LPN license. Current CPR certificate.
- Knowledge of nursing processes, health care systems, structure, functions and community resources.
- Familiarity with state law on nursing care, nursing guidelines and clinic policies and procedures.
- Proficient in Word, Excel, EMR’s and Outlook. Competent in Learning Management Systems.
Attendance: Regular, reliable, and punctual attendance is an essential function of this position. The ability to consistently adhere to scheduled work hours and fulfill job responsibilities in a timely manner is critical to the success of the role and the overall operations of the team.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Work Location: In person
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Application Question(s):
- What are your salary expectations?
Work Location: In person
APPLY HERE
Full job description
Job description:
Metrolina Nephrology Associates is the region’s most recognized and experienced nephrology group. The practice has been on the forefront of the treatment and management of kidney disease for more than 40 years. Composed of 41 Nephrologists and 44 Nephrology Advanced Practice Providers, our practice serves patients from eight convenient locations. Our extensive network of providers and offices allow our practice to deliver care in an atmosphere that is personal, patient centered, and compassionate.
A non-exempt position responsible for working directly with patients and their families to discuss any questions regarding appointments, checking in, checking out, collecting co-pays and on account balances as well as insurance information. Provides cross-coverage at other offices as needed.
Job Responsibilities:
- Demonstrates proficiency in the use of Phreesia and Epic
- Phreesia pad utilization is at 95% or above
- Confirms and enters current insurance information
- Collects and verifies patient demographic and insurance information
- Secures updated annual HIPAA forms
- Collects co-pays and co-insurance prior to services being rendered. Reconciles payments daily.
- Acknowledges patient arrival in the Practice Management System
- Activates lab orders
- Greets and guides patients through the registration process
- Answers and processes incoming calls asking appropriate questions for optimal direction.
- Delivers clinical updates to patients experiencing extended wait times
- Schedules follow up appointments utilizing recall when necessary
- Schedules lab appointments
- Enters outgoing referral orders
- Reconciles encounter forms
- Processes Task and work lists
- Recognizing needs for request for prior authorization
- Scheduling/cancelling/rescheduling appointments
- Compiles encounter forms for scanning and clinical review
- Routes ROI’s, forms, and encounter forms according to approved workflow
- Recall
- New Patient Packets/No Show Letters
- Checks work E-mails daily
Qualifications:
- High School Diploma or equivalent
- Minimum of two years’ experience in customer service, with at least 6 months of experience in a health care setting. Patient representative experience preferred.
- Knowledge of the health care field and medical office protocols/procedures.
- Knowledge of specific assisting tasks related to the particular medical practice.
- Knowledge of information that must be conveyed to patients and families.
- Knowledge of legal and ethical considerations related to patient information
- Proficient in Word, Excel, EMR’s, Outlook.
- Competent in Learning Management Systems
Attendance: Regular, reliable, and punctual attendance is an essential function of this position. The ability to consistently adhere to scheduled work hours and fulfill job responsibilities in a timely manner is critical to the success of the role and the overall operations of the team.
APPLY HERE
Full job description
Job description:
Metrolina Nephrology Associates is the region’s most recognized and experienced nephrology group. The practice has been on the forefront of the treatment and management of kidney disease for more than 40 years. Composed of 42 Nephrologists and 43 Nephrology Advanced Practice Providers, our practice serves patients from seven convenient locations. Our extensive network of physicians and offices allow our practice to deliver care in an atmosphere that is personal, caring and compassionate.
Job Summary
We are seeking a dedicated and detail-oriented Patient Revenue Recovery Specialist to join our healthcare revenue recovery team. The ideal candidate will possess a strong background in medical collections and accounts receivable management with a focus on maximizing revenue recovery. As a Patient Revenue Recovery Specialist, you will be focused on maximizing patient revenue recovery by efficiently managing patient receivables, resolving billing and payment-related issues, reducing outstanding balances, ensuring compliance with organizational and regulatory requirements, and delivering a positive patient financial experience while supporting the organization’s revenue cycle objectives.
Duties
Work Queue (WQ) Management
- Review and process approved patient discounts acccording to organizational policies and eligibility requirements.
Reports Management
- Complete all assigned productivity, aging, and revenue recovery reports accurately and submit them by established deadlines.
Collections Turnover
- Process accounts for collection turnover according to organizational policy after appropriate follow-up and documentation. Responsible for any accounts that need pulled back from collections and communication to make this happen.
- Provide Bank Reconciliation to Collections.
Payment Plans & Patient Billing
- Educate patients on financial responsibility and establish payment plans for eligible accounts to improve collections and patient satisfaction.
- Handle all failed payment plans.
- Complete financial pre-workup for scheduled self-pay patients by verifying balances, discussing payment options, and identifying financial assistance opportunities before the date of service.
- Review Special Programs Accounts per contract Guidelines.
Coverage Detection
- Identify and verify active insurance coverage for self-pay or uninsured accounts using available eligibility and coverage discovery tools before collection efforts or financial assistance determination.
Qualifications
- 2 years in Medical Revenue Cycle, private practice preferred.
- Revenue Cycle Management or Certified Professional Coder certifications preferred but not required.
- Knowledge of physician office practice operations and organizational policies, procedures, systems and objectives. Knowledge of physician revenue cycle, patient collection rules and guidelines.
Attendance: Regular, reliable and punctual attendance is an essential function of this position. The ability to consistently adhere to scheduled work hours and fulfill job responsibilities in a timely manner is critical to the success of the role and the overall operations of the team.
APPLY HERE
Full job description
Well established, highly successful, growing nephrology practice in Charlotte, NC, seeking a board certified Advanced Practitioner (Nurse Practitioner or Physician Assistant) for a FULL-TIME position for dialysis, CKD outpatient office, and hospital.
Metrolina Nephrology Associates is the region’s most recognized and experienced nephrology group. The practice has been on the forefront of the treatment and management of kidney disease for more than 40 years. Composed of 41 nephrologists and 44 nephrology advanced practice providers, our practice serves patients from 8 convenient office locations, 1 vascular access center , 1 transplant center, 43 outpatient dialysis locations and 8 acute hospital dialysis units. Our extensive network of physicians and offices allow our practice to deliver care in an atmosphere that is personal, caring and compassionate.
Responsible for comprehensive patient care, including assessment, treatment planning/implementation, and education of patients and their families with chronic kidney disease and end-stage renal disease in various nephrology settings including office, hospital, & outpatient dialysis units. No on call coverage required. Must be well versed in electronic medical record documentation. Competitive salary and benefits package available. Nephrology and Hospital experience is preferred but not required.
To attract the best and the brightest, Metrolina has competitive wages and benefits and a generous paid time off package beginning in your first year of employment: 4 weeks accrued paid days per year for the first 4 years of employment, along with 7 paid holidays. Entry into 401k plan January or July after 90 days of employment.
Requirements
Education: Master’s/Doctoral prepared NP or PA from accredited program
Experience: AP practice is dynamic and involves the application of high level clinical knowledge and skills in a wide range of contexts. Demonstrates professional efficacy, enhanced by an extended range of autonomy that includes legislated privileges. Acts as a clinical leader with a readiness and an obligation to advocate for their patients and their profession.
Certification/Licensure: Must maintain a valid NC and/or SC license as a Registered Nurse and an Advanced Practice Registered Nurse or Physician Assistant and be certified as a Nurse Practitioner by ANCC or AANP or Physician Assistant through NCCPA. Maintain a DEA license. Maintain valid BLS Certified (ACLS Optional). Certification as a Certified Nephrology Nurse Practitioner (CNN-NP) is preferred.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
APPLY HERE
Full job description
Metrolina Nephrology Associates is the region’s most recognized and experienced nephrology group. The practice has been on the forefront of the treatment and management of kidney disease for more than 40 years. Composed of 41 Nephrologists and 44 Nephrology Advanced Practice Providers, our practice serves patients from eight convenient locations.
It is our mission to provide the most comprehensive nephrology services available with a personal commitment to enhance our patients’ quality of life through professional activity and dedication.
Job Overview
- Daily clinics are prepared for in advance.
- Reviews lab reports daily
- Manages and prioritizes incoming and outgoing phone calls
- Administers Intradermal, IM, IV, and subcutaneous Injections
- Demonstrates Basic Assessment Skills through completion of nurse visits
- Performs clinical tasks according to practice policy
- Suture/staple removal
- Wound care involving sterile technique
- EKG’s
- Utilizes patient assistance options
- Performs precise venous and capillary phlebotomy
- Works prescription refills according to practice policy
- Communicates with ESRD Coordinator for dialysis seating
- Ensures follow through of established strategies to improve the patient experience
- Resolves patient complaints; reports unresolved complaints to the Site Manager promptly
- Delivers high quality customer service
- Utilizes workflows that maximize visit compliance
- Utilizes established workflows which maximize overall office efficiency
- Schedules appointments
- Updates EMR
- Processes tasks
- Demonstrates an understanding of Immunization, Lab Order, Charge and Problem entry as well as their associated workflows
- Reviews encounter forms for orders
- Completes forms
- Schedules outside procedures
- Schedules hospital follow up appointments according to policy
- Arranges Hospital Admissions
- Obtains prior authorizations
- Follows operating instructions and notifies appropriate personnel of any malfunctions.
- Completes required CEU’s
- Completes OSHA required logs as assigned
- Completes annual OSHA and HIPAA training
- Assists with administration of PPD, Hepatitis B and flu to employees
- Completes staff competencies
Qualifications
- Graduate of an accredited nursing program
- Minimum of two years of professional nursing experience. Clinic experience preferred.
- Must hold a current and valid NC RN/LPN license. Current CPR certificate.
- Knowledge of nursing processes, health care systems, structure, functions and community resources.
- Familiarity with state law on nursing care, nursing guidelines and clinic policies and procedures.
- Proficient in Word, Excel, EMR’s and Outlook. Competent in Learning Management Systems.
Attendance: Regular, reliable, and punctual attendance is an essential function of this position. The ability to consistently adhere to scheduled work hours and fulfill job responsibilities in a timely manner is critical to the success of the role and the overall operations of the team.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Work Location: In person
APPLY HERE
Full job description
Metrolina Nephrology Associates is the region’s most recognized and experienced nephrology group. The practice has been on the forefront of the treatment and management of kidney disease for more than 40 years. Composed of 42 Nephrologists and 43 Nephrology Advanced Practice Providers, our practice serves patients from seven convenient locations. Our extensive network of physicians and offices allow our practice to deliver care in an atmosphere that is personal, caring and compassionate.
Job Summary
A non-exempt position responsible for supporting the Director of Administration by effectively managing schedules, coordinating physician recruitment and onboarding, and facilitating seamless communication across departments. This position is vital for ensuring organized meetings and events, overseeing special projects, and maintaining accurate records. By providing comprehensive administrative assistance and proactive project support, the role enhances operational efficiency and contributes to a collaborative work environment, ultimately promoting the success of the organization.
Job Responsibilities
Administrative Support
Calendar management
- Help strategically place and schedule leadership meetings within and outside the organization
- Schedule appointments and prioritize meetings for optimal time management
- Assist with maintaining and managing MNA President’s calendar
- Help book and plan travel arrangements for the leadership team
Physician recruitment
- Provider support in continuing to maintain and improve Physician recruitment process
- Coordinate travel arrangements for candidates’ visits
- Plan and coordinate internal itineraries, including but not limited to dinners, meetings and schedule for the day
Liaison Duties
- Serve as a point of contact for current physicians, helping them navigate issues and connect with the right personnel
Onboarding Coordination
- Oversee the onboarding process for new physicians, including scheduling proctoring and reviews
Project Assistance
- Support special projects assigned by the Director of Administration
- Ensure projects are completed on time and adhere to established timelines and budgets
Reporting & Communication
- Prepare and complete designated reports at instructed frequency
- Maintain an updated list of key internal and external contacts
- Respond promptly to inquiries, providing accurate information or redirecting as necessary
Meeting and Event Coordination
- Plan, organize, and coordinate meetings, conferences and events, ensuring all logistical arrangements are in place, including but not limited to venue booking, equipment setup and testing, providing technical support as needed, and facilitating catering.
- Prepare meeting materials, handouts and reports, ensuring accuracy and completeness
- Assist in the preparation of the annual and quarterly meetings, coordinating with relevant departments to ensure proper communication. This includes but is not limited to Board, PGM, Committee and Annual Meetings.
- Take minutes during meetings, capturing key decisions, action items, and follow-up tasks, and distribute them in a timely manner.
- Schedule pre meetings at instructed frequencies
- Manage topic lists and key takeaways from pre meetings
- Coordinate staff assigned to help with events and meetings to ensure preparations are complete
Project Support & Company Communication
- Provide support in special projects and initiatives as assigned by Director of Administration, ensuring timely completion and adherence to project timelines
- Conduct research, compile data, and prepare reports or presentations as required, ensuring accuracy and relevance of information
- Assist in creating and implementing communications that keep employees informed and motivated about company updates and events
- Assist with policy management and organization
Job Requirements:
Education: Associates Degree OR any combination of education, training and experience that demonstrates the ability to perform the duties of the position. Experience with LMS in a medical field is preferred over a degree alone
Experience: Minimum one year of administrative assistance work. Experience in a health care organization a plus
Technical Skills: Time management, planning, problem solving, organization.
Personal Qualities: Customer service focused and responsive to customers’ needs, energetic, respects confidentiality, proactive and able to work independently. Flexible and organized with attention to detail and quality
Technology Skills: Proficient in Word, Excel, EMRs, Outlook. Competent in Learning Management Systems
Attendance: Regular, reliable, and punctual attendance is an essential function of this position. The ability to consistently adhere to scheduled work hours and fulfill job responsibilities in a timely manner is critical to the success of the role and the overall operations of the team.
APPLY HERE
Who We Are
Metrolina Nephrology Associates is the region’s most recognized and experienced private practice nephrology group. The practice has been on the forefront of the treatment and management of kidney disease for more than 50 years and is known as an organization of kidney care thought leaders. We are 40 Nephrologists and 40 Advanced Practice Providers delivering care over a 10-county area in the Charlotte metro area. We are committed to providing high value care to our 35,000 patients. Our extensive network of providers, locations, organization and commitment allows our practice to deliver care in an atmosphere that is personal, patient centered, and compassionate.
Job Overview
A non-exempt position responsible for providing selected clinical and administrative support to ensure efficient operation of the medical office and optimal patient care management. Duties will be assigned to the MA 1 in accordance with North Carolina laws and the Center for Medicare and Medicaid Services (CMS) governing such action and activities.
Job Responsibilities
- Daily clinics are prepared for in advance
- Identifies PAM; PHQ-9 Patients
- Completes patient work ups to include:
- Vital Signs
- Weight
- Updating PMH
- Medication reconciliation
- Allergies
- Administers Intradermal, IM and Subcutaneous injections
- Performs hemocues and blood sugar checks
- Updates pharmacy information
- Works prescription refills according to practice policy
- Performs precise capillary phlebotomy
- Obtains O2 Sats as needed
- Able to navigate the EMR and PM systems
- daily cleaning and refrigeration temperature logs
- eye wash station log
- medication sample logs
- Maintains inventory of clinical and administrative supplies
- Maintains CPR certification
- Complies with legal and regulatory requirements
- Completes annual OSHA and HIPAA Training
- Completes required CEU’s
- Schedules appointments
- Demonstrates an understanding of Immunization, Lab Order, Charge and Problem entry as well as their associated workflows.
- Reviews encounter forms for orders
- Patient education is distributed at each visit as needed
- Follows operating instructions and notifies appropriate personnel of any malfunctions.
- Cleans and prepares exam rooms prior to and in between patient appointments
- Complies with legal regulations as assigned
- Greets and guides patients through their visits
- Confirms patient identity with 2 identifiers (Name, DOB)
- Answers and processes incoming calls.
- Identifies and distributes patient educational materials
- Attendance: Regular, reliable, and punctual attendance is an essential function of this position. The ability to consistently adhere to scheduled work hours and fulfill job responsibilities in a timely manner is critical to the success of the role and the overall operations of the team.
APPLY HERE
Who We Are
Metrolina Nephrology Associates is the region’s most recognized and experienced private practice nephrology group. The practice has been on the forefront of the treatment and management of kidney disease for more than 50 years and is known as an organization of kidney care thought leaders. We are 40 Nephrologists and 40 Advanced Practice Providers delivering care over a 10-county area in the Charlotte metro area. We are committed to providing high value care to our 35,000 patients. Our extensive network of providers, locations, organization and commitment allows our practice to deliver care in an atmosphere that is personal, patient centered, and compassionate.
Job Overview
A non-exempt position responsible for providing selected clinical and administrative support to ensure efficient operation of the medical office and optimal patient care management. Duties will be assigned to the MA 1 in accordance with North Carolina laws and the Center for Medicare and Medicaid Services (CMS) governing such action and activities.
Job Responsibilities
- Daily clinics are prepared for in advance
- Identifies PAM; PHQ-9 Patients
- Completes patient work ups to include:
- Vital Signs
- Weight
- Updating PMH
- Medication reconciliation
- Allergies
- Administers Intradermal, IM and Subcutaneous injections
- Performs hemocues and blood sugar checks
- Updates pharmacy information
- Works prescription refills according to practice policy
- Performs precise capillary phlebotomy
- Obtains O2 Sats as needed
- Able to navigate the EMR and PM systems
- daily cleaning and refrigeration temperature logs
- eye wash station log
- medication sample logs
- Maintains inventory of clinical and administrative supplies
- Maintains CPR certification
- Complies with legal and regulatory requirements
- Completes annual OSHA and HIPAA Training
- Completes required CEU’s
- Schedules appointments
- Demonstrates an understanding of Immunization, Lab Order, Charge and Problem entry as well as their associated workflows.
- Reviews encounter forms for orders
- Patient education is distributed at each visit as needed
- Follows operating instructions and notifies appropriate personnel of any malfunctions.
- Cleans and prepares exam rooms prior to and in between patient appointments
- Complies with legal regulations as assigned
- Greets and guides patients through their visits
- Confirms patient identity with 2 identifiers (Name, DOB)
- Answers and processes incoming calls.
- Identifies and distributes patient educational materials
- Attendance: Regular, reliable, and punctual attendance is an essential function of this position. The ability to consistently adhere to scheduled work hours and fulfill job responsibilities in a timely manner is critical to the success of the role and the overall operations of the team.
APPLY HERE
About Us
Metrolina Nephrology Associates is the region’s most recognized and experienced nephrology group. The practice has been on the forefront of the treatment and management of kidney disease for more than 40 years. Composed of 41 Nephrologists and 44 Nephrology Advanced Practice Providers, our practice serves patients from eight convenient locations. Our extensive network of providers and offices allow our practice to deliver care in an atmosphere that is personal, patient centered, and compassionate.
Overall Job Purpose: A non-exempt position responsible for the daily collection, processing and transport of lab samples in a physicians’ office.
Job Responsibilities:
Patient Experience
- Greets and guides patients through the sample collection process
- Delivers high quality customer service
- Ensures patients feel safe and respected during the procedure
- Minimizes patient wait times based on both scheduled appointments and presentation
- Addresses patient complaints; reports unresolved complaints to the Site Manager or Lab Manager promptly, as appropriate
Operations
- Ensure that the workplace has the necessary supplies and tools to perform daily operational activities
- Adjust, as needed, the courier pick-ups to minimize unnecessary courier trips due to low sample volume
- Performs daily review of “Release Stored Orders” utilizing the Orchard software
- Ensures all testing orders are in the “Release Stored Order” list to minimize missed testing
- Performs phlebotomy only on patients that have appropriate orders
- Performs phlebotomy in a timely manner from when the patient has been “activated” in the EMR.
- Provides daily lab cancellation forms to the clinical staff and lab technical staff
- Processes samples so they meet SOP requirements for testing
- Processes lab specimen send outs to reference labs based on specific requirements
- Perform add-on testing retrieval/notification
- Covers other satellite offices when needed
- Performs other duties as assigned
- Actively reads emails daily
- Participates in a system wide team approach through open and timely communication
Work Quality
- Compliant with CLIA regulations through proper specimen collection, processing, and storage
- Verifies two patient identifiers during patient identification, collection and sample processing.
- Demonstrates high accuracy level for appropriate sample processing for MNA in-house testing
- Demonstrates high accuracy level for appropriate lab specimen processing for reference laboratory testing
- Demonstrates accuracy in computer data review and data entry
- Ensures no harm to patient during phlebotomy procedure
Regulatory
- Maintains current knowledge of standard operating procedures
- Completes annual OSHA and HIPAA training
- Completes OSHA required logs as assigned
- Practices safe work practices by adhering to all OSHA standards
- Ensures patient safety
- Ensures specimen collection area is clean and safe
- Completes staff competency requirements and educational training as assigned
Job Requirements:
- Minimum of one year experience in phlebotomy in a healthcare setting is preferred. Medical practice experience helpful.
- Knowledge of phlebotomy techniques. Knowledge of clinic protocols and policies. Skill in performing efficient and effective draws. Skill in conducting cooperative interactions with patients and staff. Ability to interpret and respond appropriately to instructions. Ability to coordinate hand-eye movements to ensure patient comfort during blood draws.
- Attendance: Regular, reliable, and punctual attendance is an essential function of this position. The ability to consistently adhere to scheduled work hours and fulfill job responsibilities in a timely manner is critical to the success of the role and the overall operations of the team.
APPLY HERE
About Us
Metrolina Nephrology Associates is the region’s most recognized and experienced nephrology group. The practice has been on the forefront of the treatment and management of kidney disease for more than 40 years. Composed of 41 Nephrologists and 44 Nephrology Advanced Practice Providers, our practice serves patients from eight convenient locations. Our extensive network of providers and offices allow our practice to deliver care in an atmosphere that is personal, patient centered, and compassionate.
Job Summary
To obtain timely and accurate prior authorizations for prescribed medications, procedures, and services by working with insurance providers, healthcare professionals, and patients to ensure uninterrupted access to medically necessary care while maintaining compliance with payer and organizational guidelines.
Responsibilities
Prior Authorization Processing
- Process and submit prior authorization requests within 24–48 hours of receiving complete clinical documentation throughout the evaluation period.
- Maintain documentation accuracy by ensuring all authorization records, payer communications, and supporting documents are complete and entered into the Electronic Health Record (HER) on the same business day.
Work Queue (WQ) Management
- Monitor and manage work queues daily to identify expiring, pending, or incomplete authorizations.
Hospital Authorization Management
- Coordinate authorizations for pheresis procedures and hospital services while maintaining communication with hospital staff and providers.
Requirements
- 2 years in Medical Revenue Cycle, private practice preferred.
- Revenue Cycle Management or Certified Professional Coder certifications preferred but not required.
- Knowledge of physician office practice operations and organizational policies, procedures, systems and objectives. Knowledge of physician revenue cycle, patient collection rules and guidelines.
- Proficient in Word, Excel, PowerPoint, Outlook. Intense experience with Electronic Health Records (EHR) and Practice Management Systems. Competent in Electronic Health Records (EHR) software, able to use payer websites, Claims Clearinghouse, and any other technology related to medical office Revenue Cycle.
- Due to the nature of this position, before and after-hours work will be required on an as needed basis; that can include before 8:00am, after 5:00pm and occasional weekends.
- Regular, reliability, and punctual attendance is an essential function of this position. The ability to consistently adhere to scheduled work hours and fulfill job responsibilities in a timely manner is critical to the success of the role and the overall operations of the team.
APPLY HERE
About Us
Metrolina Nephrology Associates is the region’s most recognized and experienced nephrology group. The practice has been on the forefront of the treatment and management of kidney disease for more than 40 years. Composed of 41 Nephrologists and 44 Nephrology Advanced Practice Providers, our practice serves patients from eight convenient locations.
It is our mission to provide the most comprehensive nephrology services available with a personal commitment to enhance our patients’ quality of life through professional activity and dedication.
Job Overview
- Daily clinics are prepared for in advance.
- Reviews lab reports daily
- Manages and prioritizes incoming and outgoing phone calls
- Administers Intradermal, IM, IV, and subcutaneous Injections
- Demonstrates Basic Assessment Skills through completion of nurse visits
- Performs clinical tasks according to practice policy
- Suture/staple removal
- Wound care involving sterile technique
- EKG’s
- Utilizes patient assistance options
- Performs precise venous and capillary phlebotomy
- Works prescription refills according to practice policy
- Communicates with ESRD Coordinator for dialysis seating
- Ensures follow through of established strategies to improve the patient experience
- Resolves patient complaints; reports unresolved complaints to the Site Manager promptly
- Delivers high quality customer service
- Utilizes workflows that maximize visit compliance
- Utilizes established workflows which maximize overall office efficiency
- Schedules appointments
- Updates EMR
- Processes tasks
- Demonstrates an understanding of Immunization, Lab Order, Charge and Problem entry as well as their associated workflows
- Reviews encounter forms for orders
- Completes forms
- Schedules outside procedures
- Schedules hospital follow up appointments according to policy
- Arranges Hospital Admissions
- Obtains prior authorizations
- Follows operating instructions and notifies appropriate personnel of any malfunctions.
- Completes required CEU’s
- Completes OSHA required logs as assigned
- Completes annual OSHA and HIPAA training
- Assists with administration of PPD, Hepatitis B and flu to employees
- Completes staff competencies
Qualifications
- Graduate of an accredited nursing program
- Minimum of two years of professional nursing experience. Clinic experience preferred.
- Must hold a current and valid NC RN/LPN license. Current CPR certificate.
- Knowledge of nursing processes, health care systems, structure, functions and community resources.
- Familiarity with state law on nursing care, nursing guidelines and clinic policies and procedures.
- Proficient in Word, Excel, EMR’s and Outlook. Competent in Learning Management Systems.
Attendance: Regular, reliable, and punctual attendance is an essential function of this position. The ability to consistently adhere to scheduled work hours and fulfill job responsibilities in a timely manner is critical to the success of the role and the overall operations of the team.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Work Location: In person
